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You will be adding the information in this Assignment to the Assignment template you used in Units 1,
2 and 3 (please do not post this Assignment as a separate document but as a continuation of your
Change Document). Remember, you should not attempt to address the questions asked without first
completing the required reading (you may find you need to do additional research using the Kaplan
virtual library or the Internet).
For this Assignment your goal will be to evaluate and discuss metrics for measuring performance and
task completion in the change process.
To successfully complete the Assignment your response to the questions will need to be between 3
and 5 pages in length:
Please click on the Project button below to view your Assignment details.
Hint: For details on using drop boxes in this course, click on the Academic Tools tab above, then
Individual Project Details
Below are the details of the tasks that you have to do for this unit:
11. Discover and describe at least 3 key performance indicators (KPI) for the suggested process
change that must be continuously measured to ensure success. Ensure you separate out each KPI
(don’t put your answers into a single block paragraph).
12. Conduct research (using the Kaplan Library or the Internet) to compare and contrast Six Sigma,
the Balanced Scorecard, and ISO9000/9001 as different methods for preparing performance and
completion metrics. Metrics are performance markers, utilized at different intervals during the process
timeline, to measure adherence to schedule and attainment of goals.
13. Recommend one of the three methods evaluated in question #12 as the best one for your change
process. Be sure to thoroughly support and defend your recommendation.
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