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Communication Challenges

Question 1: Communication Challenges (due 7/29/16-19:00)


Select either Option A or Option B and indicate in your post which option you have selected.  

Option A: Compared to a non-healthcare organization, a manager must have a special skill set for communicating with health professionals and non professionals within a health care organization. What do you believe are those particular skill sets? What are the ethical, financial, and legal implications for communication within a health care organization? What are the some of the primary barriers to communication between a manager and his/her staff?

Option B: Case Study: Your Word Against His

Review the details of the case “Your Word Against His” in your course text. Describe in detail any options you could pursue to set the matter straight for all parties who received the wrong information, while incurring the minimum possible public disfavor by the vice president. In addition, describe what you think went wrong this in case. Where was the communication breakdown, and how could it have been avoided?

Question 2: The Health Professional as Manager (due 7/29-19:00)


Select either Option A or Option B and indicate in your post which option you have selected.

Option A:  Imagine your colleague and friend, Jane Smith, has recently been promoted to department manager for your facility.  You have worked side-by-side with Jane for the past ten years and can speak to her excellent skills as a health professional.  However, Jane has no prior management experience and  many of your co-workers are fearful that she does not possess the necessary leadership skills to effectively lead the team.  You feel conflicted because you agree with your colleagues but you also have faith that Jane will do her best.  Considering Jane’s situation, describe the dual role of the health professional as manager.  What challenges do managers face when they make the leap from health care professional to manager?  What are some of the common complaints to indicate the presence of ill-fitting management?

Option B: Given the effort and creativity that you have put into your Senior Projects for this course, use this discussion board as a forum to share your topic with your classmates.  Provide a comprehensive description of the topic you chose, discuss your reason(s) for choosing the topic, and present some of the key information that you learned throughout the research process.  For example, what did you learn about the role of management in influencing health care decisions?  How do you think the future of healthcare will be impacted by your topic?  Are there any current events and/or media stories that relate to your topic?

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